Services FAQ

Frequently Asked Questions

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Wie bekomme ich meinen Film?

Der fertige Film wird Ihnen über einen passwortgeschützten Vimeo-Link zur Verfügung gestellt, den Sie dann in verschiedenen Auflösungen herunterladen können.

Wie lange ist ein Imagefilm?

Für jede Plattform gibt es eine ideale Videolänge. Während es für Facebook beispielsweise 1-2 Minuten sind, ist die optimale Videolänge für Instagram nur 15-30 Sekunden. Zusammen analysieren wir die Aufmerksamkeitsspanne Ihrer Zielgruppe und einigen uns auf die optimale Länge. Meist gilt jedoch: In der Kürze liegt die Würze.

Was kostet ein Imagefilm?

Bei der Preisgestaltung gibt es in der Filmbranche große Unterschiede. Je nachdem wie umfangreich die Produktion ist, kann ein Imagefilm in der Hotel- und Gastronomiebranche zwischen 800 und 5.000 Euro kosten. Kontaktieren Sie mich gerne und ich erstelle ihnen ein kostenloses und völlig unverbindliches Angebot. Klicken Sie HIER, um mich zu kontaktieren.

Wie läuft der Bezahlvorgang ab?

Sie erhalten eine Rechnung nachdem Ihnen der fertige Film zugesendet wurde. Keine Vorauszahlung nötig. Keine versteckten Kosten.


What to Expect From a Session with Abbey Normal

Polices, Procedures, and Practices

What Are My Options?

Psychic Sessions with Abbey Normal are typically completed in advance via Pre-Recorded Video (Non-Live Session).  This provides the client with a perpetual gift of energy work and wisdom that can be referred back to and drawn upon forever, and is no way different in format or quality than what Abbey would offer the client during a live session.  

If a client chooses to explore a Live Session with Abbey, they will be responsible for recording their own video session and showing up to the Live Zoom Meeting no later than 10 minutes before their scheduled appointment.

No-Show Policy – If the Live Session appointment is missed, it is considered a No-Show.  A Pre-Recorded Video Session will be completed with a private video link emailed to the client.  Psychic Mentoring Sessions cannot be completed by pre-recorded video and will not be rescheduled.  Refunds and/or Rescheduled Live Sessions will not be provided.

Pre-Recorded Video (Non-Live Session)

Completed sessions are uploaded privately to YouTube, and an unlisted link is shared with the client.  Unlisted Links are 100% confidential. Nobody will have access to any client’s session except for those whom the link is shared with by the client.  If the client would like their session shared on Abbey’s Psychic Services channel on YouTube, they must indicate this at time of booking.  

Live Session (Completed Through Live Zoom Meeting)

Zoom Meeting Website:

Download Their Free App:

A reminder email will be sent as the date/time of session approaches. Abbey will arrive within a few minutes of the scheduled time to allow for preparations.

Abbey will assist with setting up the live meeting to be recorded, but is in no way responsible to reschedule the session if there are obstacles preventing the session from being recorded.

Cell phones are not ideal for the purpose of recording live video sessions.  Please use a laptop, desktop or tablet if possible.  Abbey is not responsible for the quality of the internet connection.  If there are problems going forward with the session, due to technical difficulties, the remainder of the session will be completed through recorded video.

It is recommended that clients schedule a Live Video Session with Abbey during an accommodating block of time to allow for an un-rushed experience. Scheduling a session during a lunch break or a limited block of time can cause stress and disrupt the session’s natural flow.

Discussion Time, if ordered, will immediately follow a session and cannot be rescheduled if the client needs to leave the meeting for any reason. Please allow for enough time just in case the session runs over. If discussion time has not been ordered, Abbey will thank the client for the experience and say her good-byes before leaving the meeting.

Why Live Zoom Meeting?

Zoom is a professional live video conferencing tool.  Zoom Meetings are also easily recorded.  You can download the Free App Here before the date/time of scheduled session to ensure a smooth and stress-free experience.

Recording The Session

The client is responsible for recording the live session.

Abbey will briefly walk the client through how to record the session after both have arrived to the Live Zoom Meeting.  The client must ensure their device is ready for the video file, which will be around 1 GB in size.

The client will receive a downloaded file right after the meeting is closed.  It will immediately download to the client’s device.  If for whatever reason the session cannot be recorded by the client, Abbey can sometimes record it to her cloud space and send the client a downloadable link. However, this is merely a possible courtesy, and is never guaranteed when purchasing a live session.

High Priority – Pre-Recorded Video Sessions Only

Abbey is often booked several weeks in advance, which makes scheduling live Emergency Sessions within 72 hours of booking tricky.
Therefore, only Pre-Recorded Videos will be offered for Emergency Sessions purchased.

Cancellation & Refund Policy

Cancellation Policy:

Please give 24 hours notice should you need to cancel.

All Sales are final.  Fees are non-refundable but can be used towards another service of your choice within 30 days from time of purchase.

“No-shows” for Live Sessions forfeit the right to reschedule.

Abbey Normal reserves the right to refuse appointments with anyone she chooses. In this situation, a full refund will be returned to the purchaser.

Rescheduling Your Appointment: 

If you need to reschedule your session, please visit my contact page to request a change.


Any and all services listed on website are in no way, shape or form intended to be substitutes for professional medical or psychological attention.

Please seek a professional health care specialist when needed.  Abbey Normal will not be held responsible for any decisions made, or any actions taken by any client and/or participant. The client and/or participant are solely responsible for any and all decisions and actions taken in his/her own life.

Clients and/or participants must be 18 years or older to book a session, unless the session is ordered by a parent.  In this case, sessions will be provided to the parent first, who will then have to practice a level of discernment on whether or not they want to provide it to their child.

In booking an appointment with Abbey Normal at I hereby acknowledge that I have read, understand and agree to all of the terms mentioned above.

Thank you for visiting my website!

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